QUALITY OF NURSING CARE: THE ROLE OF EMPATHY AND ALTRUISM

ABSTRACT

Introduction. Psychosocial aspects of nursing represent an important segment of modern health care and include the emotional, psychological, social, and communication dimensions of the relationship between nurses and patients. Empathy and altruism play a significant role in establishing a quality therapeutic relationship, improving communication, and increasing patient satisfaction with the provided care.

The aim of this review paper was to analyze the importance of psychosocial aspects of nursing, with special emphasis on the impact of empathy and altruism of nurses on the quality of health care. The results of the available literature indicate that developed empathy contributes to a better understanding of patients’ needs, reduction of fear, anxiety, and feelings of isolation, as well as greater trust between patients and health care professionals. An empathetic and humane approach positively affects cooperation during treatment, health outcomes, and patient satisfaction. Altruism, as a selfless form of prosocial behavior, contributes to a professional and humane relationship toward patients and represents an important characteristic of the nursing profession. Psychosocial aspects of nursing are also important for nurses themselves, since prolonged exposure to stress and emotionally demanding situations can lead to professional burnout and emotional exhaustion.

Conclusion. It is important to develop emotional intelligence, communication skills, and psychological support programs for health care workers. Improving psychosocial competencies contributes to higher quality health care, better professional cooperation, and greater satisfaction of both patients and health care professionals.